📋 Csm Patterns
This skill should be used when the user asks to "customer service", "CSM", "case", "account", "contact", "customer portal", "entitlement", "service contract", or any ServiceNow Customer Service Management development.
npx playbooks add skill groeimetai/snow-flow --skill csm-patterns
About
This skill should be used when the user asks to "customer service", "CSM", "case", "account", "contact", "customer portal", "entitlement", "service contract", or any ServiceNow Customer Service Management development.. This skill provides a specialized system prompt that configures your AI coding agent as a csm patterns expert, with detailed methodology and structured output formats.
Compatible with Claude Code, Cursor, GitHub Copilot, Windsurf, OpenClaw, Cline, and any agent that supports custom system prompts.
Example Prompts
System Prompt (28 words)
This skill should be used when the user asks to "customer service", "CSM", "case", "account", "contact", "customer portal", "entitlement", "service contract", or any ServiceNow Customer Service Management development.
